We ship domestic USA orders for Morizumi cutters; P&K Lie truing stands; Wheel Fanatyk Tensiometers, wood products, and posters via UPS Ground. For parts and books, we use USPS Priority Mail and First Class. For custom spokes, Priority Mail. To the rest of the World we use USPS Priority Mail and EMS for all items. Orders are packed and shipped in 1-3 days. If your need is urgent, make certain to let us know. Our web store usually indicates if an item is out of stock. If not, and you place the order, we will notify you immediately. Complete and immediate refunds are often the best solution. Within 30 days of receipt you are allowed to receive a refund. The item must be in unused condition and shipped back to us. When several items are ordered together, total shipping is less. In these cases, we calculate the lowest shipping possible and make an immediate refund to cover any webstore calculated overcharge. You can trust us in this process. Your satisfaction and value is our goal. Whenever you wish a different shipping method, let us know by email and we will follow your instructions. All shipments are insured against loss or damage. In many international cases, tracking numbers are issued but they are no use for delivery advice. In the very rare case of delay or loss, these numbers speed the resolution process. Whenever we dispatch a shipment, a confirming email is sent describing the departure and shipment details. An additional message is sent with UPS. Our success in meeting customer expectations is nearly 100%. Thanks for your confidence.
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